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Return Policy

Last updated:

This Return Policy applies to purchases made through styxreonkriz.world by Styxreonkriz, Hoefkade 345, 2526 BV Den Haag, Netherlands. We ship from or fulfil within the European market as indicated at checkout; consumer rights depend on your country of residence and the law applicable to your contract.

1. Right of withdrawal (EU consumers)

If you are a consumer in the European Union, you generally have a right of withdrawal within fourteen days of receiving the goods, subject to exceptions. Food supplements are foodstuffs that may be excluded from withdrawal once the seal is removed or broken after delivery, for hygiene and health protection reasons.

2. Sealed products

When the product is delivered sealed, you may return it only if the seal remains intact and the product is fit for resale, unless you have a statutory right that cannot be limited.

3. Defective or faulty items

If the product is damaged or defective on arrival, contact us promptly with a description and photos. We will respond in line with consumer law on conformity and remedies.

4. How to request a return

Send a request using the contact details in the footer of the Site. Include your order reference and the reason for the return. We will confirm return instructions and the return address.

5. Refunds

Approved refunds are processed using the same payment method where possible. Refund timing depends on your bank or payment provider. Return shipping costs may apply as permitted by law.

6. Changes

We may update this policy from time to time. The “Last updated” date reflects the latest version.